Terms of Service

These Terms of Service ("Terms") govern your use of NexaFlow AI's website, AI chatbot assistant, and related services (the "Service"), operated by NexaFlow AI ("we," "us," "our"). By subscribing to or using the Service, you agree to these Terms.

1. The Service

NexaFlow AI provides an AI-powered chatbot assistant designed to engage, qualify, and capture leads for real estate brokerages and agents, delivered as a managed monthly subscription service.

2. Subscription Plans & Billing

NexaFlow AI is offered on flat-rate monthly subscription plans (Starter, Growth, Scale) as described on our Pricing page. By subscribing, you authorize us to charge your payment method on a recurring monthly basis through our payment processor, Stripe.

• New subscriptions include a 14-day free trial. A valid payment method is required to start a trial.
• If you do not cancel before the trial ends, your subscription will automatically begin and your payment method will be charged the applicable monthly rate.
• You may cancel your subscription at any time through your account or by contacting us. Cancellation takes effect at the end of your current billing period; we do not provide partial-month refunds.
• Prices are subject to change with reasonable advance notice to active subscribers.

3. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, including telemarketing, SMS, or consumer-protection regulations (e.g., TCPA) in your jurisdiction
• Transmit false, misleading, or fraudulent information to leads or prospects
• Attempt to reverse-engineer, resell, or white-label the Service without our written consent
• Interfere with or disrupt the integrity of the Service or its underlying infrastructure

4. Data & Leads

Information collected by the chatbot on your behalf (names, contact details, and stated preferences of your prospective leads) is stored on your behalf and made available to you as described in our Privacy Policy. You are responsible for how you subsequently use, store, and contact the leads generated through the Service, including compliance with applicable consumer-contact and marketing laws.

5. AI-Generated Content

The Service uses artificial intelligence to generate conversational responses. While we design the system to be accurate and helpful, AI-generated responses may occasionally be incomplete or imperfect. You are responsible for reviewing and following up on leads generated by the Service and should not rely on it as a substitute for professional judgment in real estate transactions.

6. Service Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted access. We rely on third-party infrastructure providers (including hosting, database, and AI providers) and are not liable for outages caused by those providers.

7. Limitation of Liability

To the maximum extent permitted by law, NexaFlow AI shall not be liable for any indirect, incidental, special, or consequential damages, including lost profits or lost business opportunities, arising from your use of the Service. Our total liability for any claim relating to the Service shall not exceed the amount you paid us in the three (3) months preceding the claim.

8. Termination

We may suspend or terminate your access to the Service if you violate these Terms or engage in conduct that we determine, in our reasonable judgment, is harmful to the Service, other users, or third parties.

9. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated to active subscribers by email. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

10. Contact

Questions about these Terms can be sent to godibodi990@gmail.com.